The workflows module enables you to implement and manage different processes and actions, triggered by certain events in the system and taking account of certain conditions. It tracks changes in any system entities and performs certain actions at the same time. The main purpose of workflow configuration and programming is to automate processes and create/modify data records, to save time, minimize human error, and improve collaboration. Absolutely any workflow can be implemented.

The detection of an action occurs on the server side and not on the user interface side. So, the changes are tracked via API.


A workflow is a model of a process in your application. For example, you want automatically to set a tag for a product with a price over 200$ or you want to set an error when a price is 0$ or less. All of this and even more can be executed via workflows.

Creating a Workflow

You can configure as many workflows as you wish. More than one workflow can be appended to an entity.

Create workflow

Click on the button Create Workflow to create a new workflow.

To create a new workflow, define the "Name", then choose the "Trigger entity" to align with the workflow and the entity, which is going to be investigated when searching. It indicates which entity he is listening to, for example, Product. Then you will need to identify which action ("Trigger Actions") will trigger the workflow, for example, before create and before update and then indicate a condition ("Conditions Type") for the trigger to happen, for example, if the entity is active. The condition is not mandatory so if you want the action to always trigger the workflow you may set it to be always true.

Create product workflow

Trigger Actions

For workflow to work you must set trigger actions. They are the essence. they can be before or after update, create or delete. When one of mentioned actions is achieved then workflow is started. You can choose multiple actions, but at least one is always required. For more advance settings use conditions.

Create product workflow

For our example of updating a tag for a product it is better to choose after update and create so that all possible conditions are met and only after the changes are implemented. For the error message the best case would be before update and create so that the changes are not yet implemented. After that we can switch to conditions.

Conditions Type

There are two condition types available - "Basic" and "Script". Their logic basically states: "trigger workflow on trigger action when condition is fulfilled (the results are true)".


For easier use you can select basic conditions. They follow common logic with AND OR and NOT. These are combined in any shape. Fields are the end results, and their options to look at are the same as for filtering. On the example below you can see a formula where workflow triggers on the trigger action when a field "amount" is empty or brand is Xiaomi.

Basic conditions

Here you can see condition for our first example.

Basic conditions


Script is more complicated use case but as a result more versatile. It uses twig syntax for formulas. To use it you have to set a formula that results in a default Boolean variable "proceed" ({% set proceed = ... %}). For more detailed twig guidelines and syntax please go to

Please note, conditions use database query to function. They are launched every time Trigger Actions are made. So, not to overload it with multiple queries, please, minimize amount of database queries by using best practices. For example, for twig you can set variables (like {% set brand = entity.brand %}) instead of doing full blown database queries for every field. You can also check if an entity is linked to another (like {% if entity.brand is not empty %}) before setting variables.

Basic conditions

Here you can see condition for our second example.

Workflow Actions

If all conditions are met, workflow actions are launched. Workflow actions are the a separate entity. They are the essential for workflows to work. When workflow is triggered ant the condition is met then action is started. You can choose only one action per workflow.

You can also run the workflow actions manually. To do so, visit workflow action page and press 'Execute' button.

The action can be also launched from entity. Usage prescribes placement of the action. It can be used a new custom action from record page or as a custom action from entity page. Display is where this button will be shown.

Basic conditions

For our examples we need update and error message actions.

Import Feed

This action allows to launch selected import feed with set payload. For example, in the image below script {"sourceEntitiesIds": {{ sourceEntitiesIds|json_encode|raw}}} states that only selected records are to be executed.

Import Feed

Export Feed

This action allows to launch selected import feed with set payload. For example, here { "where": [ { "type": "in", "attribute": "id", "value": [ "{{ }}" ] } ] } the payload filters all attributes by ids and transfers to export only the attribute with the id of a triggering record.

Import Feed


This action allows to launch selected import feed with set payload. The payload is the same structure as in Import Feed or Export Feed actions.

Import Feed


There are two types of update actions: Basic and Script. Their principle is the same as for workflow conditions. For both actions, you can set conditions inside the action itself. These conditions will be checked after the workflow conditions have been met.

Action type

For basic type you select a record (Target Entity *), select what field would be updated and a filter. For the example above The action updates all empty description fields of an Account entity with "abc".

For script type you select a record (Target Entity *). The script then states what will be updated and with what information. For example, here the script {"releaseDate": "{{ "now"|date('Y-m-d H:i:s') }}"} the Script specifies the data that is transferred to update the entity, in this case the releaseDate field will be updated.

Action type

So for the example we can select needed tag. Ypu can see the code in the picture above.

Action set

This action allows to launch multiple actions at once. Select actions you want in it. If you want to temporary deactivate action in set you can by disabling "Active in Action Set" checkbox for action.

Action set

Error Message

This action allows to set you own error messages. The message shown in text will appear whenever this action will be executed.

So for the example we can write "price should not be 0 or lower".

For it to work better to leave "Display" empty for it not to show as action or button.

Launching Actions not via workflows

You can set workflow actions as custom buttons on entities or records in the entity. To use them so, choose corresponding "Usage" option. Then, you would need to choose a "Display" to select if you want to see the button in dropdown menu or as a separate custom button.

Action selected to be launched from records as a separate custom button looks like this:

Action set

Action selected to be launched from records as a dropdown button looks like this:

Action set

Action selected to be launched from records can be also added as a mass action.

Action set

Action selected to be launched from entity as a separate custom button looks like this:

Action set

Action selected to be launched from entity as a dropdown button looks like this:

Action set

Action selected to be launched from entity can be applied to only pre-selected records or all records of the entity.


Update attribute value

You want automatically to ad an attribute with selected value. For our example we will take "Test value".

We will select "After Update" and then check if the selected by id attribute is in the product.

Action set

Than we will update the action.

Action set

If the status switches to "Done" and no price greater than 10 is specified, we display a message

First we check if the record receives the "Done" status and no price greater than 10.

Action set

Than we use message action with custom message.

Action set

When the entity receives the "Approved" status, we execute an export feed that creates a record of this entity on the production server

First we check if the record receives the "Approved" status.

Action set

Than we execute export action with all needed information. For the example below we export only id.

Action set

Usage of ChatGPT in Workflows

You can use chatgpt('') function when managing script. The payload in '' is the request you send. The answer will be the result of the function.

Action set

For example in the request below you can see how you can give a random description for a product.

The function uses pre-established connection to ChatGPT. You can establish only one such connection.

Action set